Refund policy

We are committed to providing high-quality products and a smooth shopping experience. Due to the nature of international shipping, our return and refund process is handled carefully to ensure the best resolution for our customers.

We work closely with our fulfillment partners to ensure all issues are resolved quickly and fairly.

Eligible Cases

We offer a replacement or refund if:

  • The item is damaged or defective
  • You received the wrong item
  • Your order has missing items

To request support, please contact us within 7 days of delivery at primepicksstore.in@gmail.com with:

  • Your order number
  • Clear photos/videos of the issue
  • A brief description

Delayed or Lost Orders

If your order is significantly delayed beyond the estimated delivery time, please contact us.

We will investigate and offer a replacement or refund if the package is confirmed lost.

Important Notice About Returns

Due to international logistics and high return shipping costs, we do not require customers to return items in most cases.

Instead, we will offer:

  • A replacement, or
  • A partial/full refund, depending on the situation

Non-Eligible Cases

We do not offer refunds or replacements for:

  • Change of mind
  • Incorrect size selection
  • Personal preference
  • Incorrect address provided
  • Unclaimed packages

Orders Marked as Delivered

If tracking shows the order as delivered, we may require additional information or verification before approving a refund.

We recommend contacting your local courier in such cases.

Proof Requirement

To process claims efficiently, we may require:

  • Photos/videos of the issue
  • Unboxing video (for damaged or missing items)

Exchanges

We do not offer direct exchanges.

If eligible, we will provide a replacement or allow you to place a new order.

Order Cancellation

Orders can only be canceled before they are processed and shipped.

Once shipped, cancellation is no longer possible.

Refunds

If your request is approved:

  • Refunds will be processed to your original payment method within 7–10 business days
  • Processing time may vary depending on your bank or payment provider

Contact Us

For any issues, contact us at:
primepicksstore.in@gmail.com